Refund policy
We value your satisfaction and want to ensure that you are happy with every single order. If you are not completely in love with your order, we have implemented the following return policy:
Returns Accepted: You may return your purchased items within 14 days from the date of delivery.
Free Return Shipping: We offer free return shipping on all eligible returns. Please contact our customer service team to initiate the return process and obtain a prepaid shipping label.
No Restocking Fee: We do not charge any restocking fees for returned items. You will receive a full refund for the original purchase price.
Final Sale Items: Please note that items marked as "Final Sale" are not eligible for returns. We provide clear labeling for such items to ensure transparency.
Return Process:
To initiate a return, please follow these steps:
Contact our customer service team at twosouls.customerservice@gmail.com within 14 days of receiving your order to inform them about your intention to return the item(s).
Our customer service team will guide you through the return process, and issue a prepaid shipping label for eligible returns.
Carefully package the item(s) in their original condition, including all accessories, manuals, and packaging materials.
Affix the provided prepaid shipping label to the package.
Drop off the package at the designated shipping carrier location or schedule a pickup, depending on the instructions provided with the shipping label.
Refund Process:
Once we receive and inspect the returned item(s) and verify that they meet our return policy criteria, we will proceed with the refund process. Here's what you can expect:
We will issue a refund to your original payment method within a reasonable timeframe. The refund will include the full purchase price of the returned item(s), excluding any shipping fees paid during the original purchase.
Depending on your financial institution, it may take some time for the refund to be reflected in your account. Please allow for an appropriate processing period.
Please note that any items returned without a valid return authorization number (RMA) or beyond the 14-day return window may not be accepted or may be subject to additional fees.
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team. We're here to help!
Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date policy information.
Returns Accepted: You may return your purchased items within 14 days from the date of delivery.
Free Return Shipping: We offer free return shipping on all eligible returns. Please contact our customer service team to initiate the return process and obtain a prepaid shipping label.
No Restocking Fee: We do not charge any restocking fees for returned items. You will receive a full refund for the original purchase price.
Final Sale Items: Please note that items marked as "Final Sale" are not eligible for returns. We provide clear labeling for such items to ensure transparency.
Return Process:
To initiate a return, please follow these steps:
Contact our customer service team at twosouls.customerservice@gmail.com within 14 days of receiving your order to inform them about your intention to return the item(s).
Our customer service team will guide you through the return process, and issue a prepaid shipping label for eligible returns.
Carefully package the item(s) in their original condition, including all accessories, manuals, and packaging materials.
Affix the provided prepaid shipping label to the package.
Drop off the package at the designated shipping carrier location or schedule a pickup, depending on the instructions provided with the shipping label.
Refund Process:
Once we receive and inspect the returned item(s) and verify that they meet our return policy criteria, we will proceed with the refund process. Here's what you can expect:
We will issue a refund to your original payment method within a reasonable timeframe. The refund will include the full purchase price of the returned item(s), excluding any shipping fees paid during the original purchase.
Depending on your financial institution, it may take some time for the refund to be reflected in your account. Please allow for an appropriate processing period.
Please note that any items returned without a valid return authorization number (RMA) or beyond the 14-day return window may not be accepted or may be subject to additional fees.
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team. We're here to help!
Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date policy information.